Our team at 95Degrees understands the importance of a good quality service. We are committed to building our customers' confidence and trust.
As such, there are certain standards that we will always strive to meet on your behalf. These include, but are not limited to:
Please download our Guaranteed Standards Scheme for more information.
We always try to be as flexible as possible when booking appointments with you. As such, we will always tell you whether we can call before or after 1.00pm and, if for any reason we have to change an appointment, we will give you at least 24 hours notice.
We offer a few different ways to pay your bill. We will respond to any request to change your payment arrangements within five days of receiving your letter, email or call. However, please be aware that we can't always fulfill your request for your preferred payment plan.
Your satisfaction with our service is of the utmost importance to us, so if we have done something wrong, please tell us. If you do make a complaint about any aspect of our service, we will send you a reply within 10 working days of receiving your letter, email or call.
We will notify you in writing, at least 48 hours in advance, if we have to interrupt your heat supply for more than four hours to undertake planned works. We will also let you know the time when your heat supply will be restored.
Sometimes accidents on our networks do happen, so we may need to turn off your heat supply to fix the problem. Don't worry - in most cases we will restore your supply within 24 hours of an unplanned interruption.
In the unlikely event we fail to achieve any of these standards, you may be eligible for compensation.
For more information on our complaints process, please view our Customer Complaints Procedure.
The site is a member of the Heat Trust; a new industry-led customer protection scheme, which gives customers complete peace of mind in key areas such as reliability and customer services.