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MOVING IN OR OUT

95 Degrees knows that moving house can be stressful for our customers and we want to help.

Perhaps not with the packing or unpacking, but we can certainly take the faff out of getting your final bill or setting yourself up as a new customer.

If you have just moved into a property serviced by 95 Degrees, we welcome you with warm arms.

Moving House

Moving out of a property served by 95 Degrees

If you are moving out of a house served by 95 Degrees, we will need to calculate your final bill and cancel down your account. To enable us to complete this, please select whether you are a pre pay, or a post pay customer from the selection list below.

I am a post pay customer

I am a pre pay customer

Post Pay Customer - Moving out information

Please contact our Customer Services team and do the following:

  • Provide your forwarding address
  • Give us five working days notice before your move out date
  • Your final meter reading on day of move, or
  • Allow us to use an estimated meter reading

With the final reading, we will create your final bill that will be sent to you within 6 weeks of the supply end date.

If you give us five working days notice of your move but do not call us on the day of your move, we will take a remote meter reading at 12 midnight at the end of the move date you provided.

If your final bill is in credit, the amount will be refunded to you within 30 days after the final bill has been created.

Moving into a property served by 95 Degrees

If you are moving into a property served by 95 Degrees, there are a few things you need to do to get started.

Let us know you have moved in - in order for us to set up your account, you need to register with us. You can either fill in our property occupation form or give us a call on 02920 028725 and we will assist you.

Before you register, make sure you have the following:

  • Your Post Code and full address
  • Your move in date
  • The meter reading on the day you move in
  • The meter serial number

All of 95 Degrees homes are equipped with a Heat Interface Unit (HIU) which negates the need for a boiler. Your heat meter is contained within the HIU, however, for safety reasons, we would ask you not to open the HIU. Therefore we have provided you with a sticker and a Heat Display Unit (HDU). The sticker tells you your meter serial number and the HDU provides you with your meter reading and information on your heat consumption and credit information (if PAYG customer).

For information on our tariffs, see here.

Please note; if you don't register, and we cannot bill you or you don't have credit on your meter, we will be forced to disconnect your heating.