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MOVING IN OR OUT

95Degrees knows that moving house can be stressful for our customers and we want to help.

Perhaps not with the packing or unpacking, but we can certainly take the faff out of getting your final bill or setting yourself up as a new customer.

If you have just moved into a property serviced by 95Degrees, we welcome you with warm arms.

Moving House

Moving out of a property served by 95 Degrees

If you are moving out of a property served by 95 Degrees, we will need to calculate your final bill and close your account. You can choose to complete the moving out form or contact our Customer Services team on 02920 028725.

What we need?

  • Your forwarding address - should we need to contact you regarding your account in future.
  • A final meter reading - where possible your final bill be based on an actual reading from your property. If we are unable to obtain an actual reading, your final bill may be estimated based on your previous consumption. You can also provide a reading to us if you wish.

If you pay by direct debit, your final bill will be sent to you within 6 weeks of the supply end date.

If you are a pay as you go customer, you will receive a final account statement within 6 weeks of the supply end date.

Any credit remaining after your account has been closed will be refunded to you within 30 days by an agreed method.

Moving into a property served by 95 Degrees

If you are moving into a property served by 95 Degrees, there are a few things you need to do to get started.

Let us know you have moved in - in order for us to set up your account, you need to register with us. You can either fill in our property occupation form or give us a call on 02920 028725 and we will assist you.

Before you register, make sure you have the following:

  • Your Post Code and full address
  • Your move in date
  • The meter reading on the day you move in
  • The meter serial number

All of 95 Degrees homes are equipped with a Heat Interface Unit (HIU) which negates the need for a boiler. Your heat meter is contained within the HIU, however, for safety reasons, we would ask you not to open the HIU. Therefore we have provided you with a sticker and a Heat Display Unit (HDU). The sticker tells you your meter serial number and the HDU provides you with your meter reading and information on your heat consumption and credit information (if PAYG customer).

For information on our tariffs, see here.

Please note; if you don't register, and we cannot bill you or you don't have credit on your meter, we will be forced to disconnect your heating.