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FAQ PAYMENTS

When do heat charges have to be paid?

If you are a Pay As You Go customer, you will need to apply credit to your account before using your heat. For all other customers, we usually send bills out monthly, or quarterly, with payment being collected monthly by Direct Debit. Domestic and Business customers will be required to pay their bills in monthly instalments, either by Direct Debit or bank transfers.

How is my first bill calculated?

Bills are based on the actual usage shown on your meter as well as an additional fixed service charge that reflects the property's contribution to the purchase, upkeep and management of the community heating network. Charges are revised periodically in line with wholesale energy market fluctuations, inflationary influences, etc.

Some monthly Direct Debit customers may decide to spread costs across the year by paying a set, agreed amount, rather than paying for actual usage each month. Call our Customer Services team if you would like to move onto a set payment plan.

How can I pay my bill?

For all Pay As You Go customers there are a number of ways you can pay your bill:

  • Direct Debit
  • Bank Counter Transfer
  • Internet Bank Transfer
  • Credit or debit card
  • Payzone card

For more details visit the Paying Your Bill section of our website. Domestic customers that pay on a monthly basis must pay by Direct Debit.

Are my card details safe?

95 Degrees are in compliance with the payment card industry data security standard (PCI). PCI is a set of requirements with which all businesses who take credit or debit card payments must comply.

What if I can't pay my bill?

We understand that sometimes it is difficult to manage all of your financial outgoings. So, if you are having problems paying your bill, please do not hesitate to contact us on 02920 028725 to discuss alternative payment options. We are here to help.

I think my bill is incorrect, what should I do?

If you think your bill is incorrect, please contact our Customer Services team making sure your account ref and bill is to hand.