To make your move as easy as possible, take a look at our advice on moving home.
You can let us know online or by contacting our Customer Services team five days prior to the move. One of our advisors will be happy to help.
Don't worry. Just call our Customer Services team and they will change the account details for your property.
We may need to recalculate your bill. Make sure you have followed our advice from the moving in or out section on the website and gave us your meter readings on the day you when you moved in. Then contact us on 02920 028725 and we will look into the problem for you.
The site is a member of the Heat Trust; a new industry-led customer protection scheme, which gives customers complete peace of mind in key areas such as reliability and customer services.