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FAQ CUSTOMER CARE

Can I get any help for specific individual needs?

Delivering an excellent customer experience is at the heart of the 95 Degrees team and we understand that, to meet your individual needs, we must adapt the way we service your account.

If you are of a pensionable age, chronically sick or are registered disabled we can place you on our Individual Needs Register and update your 95 Degrees account to include any specific requirements. If you require any further information about our service or how we can support your individual requirements, then call us on 02920 028725.

What do I do if I want to make a complaint?

Please direct your complaints to our Customer Service team on 02920 028725, alternatively e-mail us on enquiries@95degrees.co.uk or use our Contact Us page. Our dedicated team are prepared to ensure that your complaint is dealt with quickly, efficiently and in line with our Customer Complaints Procedure. This means we will respond to all complaints made within 10 working days.

How do I know if a 95 Degrees employee who comes to my door is genuine?

Unfortunately there are criminals who may pretend to work for utility companies to gain entry to your home. These are known as 'bogus callers'.

Please bear in mind that it is very rare for us to visit your home without making an appointment and, if we do call by, all of our employees and contractors will carry ID cards with their picture on it. Ask to see the ID card before letting them into your home. If you are unsure then don't hesitate to call us on 02920 028725 and we can then confirm their identity. DO NOT phone any other number that the visitor may give you.