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If your meter is not visible you will be provided with a Display Unit.

Alternatively you can take the meter read directly from your heat meter.

Most displays will look like the example provided.

You can view the latest heat meter reading on your Display Unit by looking at the 'total/power volume' section of the display, as indicated by the orange box on the Display Unit image.

Display Unit

Your Meter Reading

If you would like to update your meter reading or can't find your Meter, please ring us on 02920 028725 and someone from our Customer Service team will be happy to help you.

Please note that the Meter is the property of 95Degrees, and it's a criminal offence to tamper with it.

The position of your Meter has no bearing on the ownership of the infrastructure in your office.

What To Do If You Think Your Meter Is Faulty

If you think your Meter is faulty, ring us on 02920 028725 and we'll check it. If you request to have your Meter tested, we may need to remove it, replace it with a new one, and send the original to be independently tested. If your Meter has tested as faulty, the charges will be adjusted to reflect the correct level of consumption. We will calculate this from the date the Meter became faulty.

Please keep in mind that if your Meter is not faulty, you may be charged for the test, the replacement of the meter, and other administrative costs.

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