95Degrees are committed to our customers and understand that providing excellent and fair priced services is of paramount importance. For this reason, 95Degrees are committed to compliance with business standards for the benefit of our customers, but also the environment. 95Degrees believe in building towards a sustainable future whilst incorporating our business values and dedication to customers.
King's Cross Central is a Heat Trust Registered Site, where Metropolitan King's Cross is the Registered Participant. 95Degrees is the Brand that operates the customer service on behalf of the Registered Participant. The Heat Trust is a new industry-led customer protection scheme that set standards in key areas including performance, reliability and customer service. Heat Trust was established in November 2015 after two years of collaboration between industry, consumer groups and government. Heat Trust establishes a common standard in the quality and level of protection given by heat supply contracts and offers heat network customers an independent process for settling disputes. The Heat Trust mark is a sign that the heat supplier has agreed to abide by the standards set out in the Scheme.
The Association of Decentralised Energy (ADE), are one of the leading industry bodies in the sustainable energy sector. The ADE works to promote a greater awareness and understanding of Combined Heat and Power and district heating and cooling in order to create a strong, dynamic and sustainable environment for its members and the communities they serve.
The site is a member of the Heat Trust; a new industry-led customer protection scheme, which gives customers complete peace of mind in key areas such as reliability and customer services.